Refund policy
Return & Refund Policy
Effective date: May 15, 2026
At Zypkase, your satisfaction is our priority. If you have any issues with your order, we are here to help.
Eligible for Refund or Replacement We accept refund or replacement requests within 30 days of delivery in the following cases:
- Product arrived damaged or defective
- Product is significantly different from the description
- Package was lost in transit
Not Eligible for Return The following cases are not covered:
- Change of mind or accidental orders
- Minor differences in color due to screen settings
- Damage caused by misuse or improper handling
How We Handle It We do not require you to ship the product back. Instead we offer:
- Full or partial refund to your original payment method
- Replacement of the product at no extra cost
How to Request Email us at zypkasestore@gmail.com within 30 days of receiving your order with:
- Your order number
- A photo or video of the issue
- Brief description of the problem
We will respond within 1-2 business days.
Refund Processing Time Once approved, refunds are processed within 5-7 business days depending on your bank or payment provider.
Zypkase reserves the right to assess each case individually. We are committed to finding the best solution for our customers.